Dripessa Refund & Return Policy

Oct 25, 2026 · @Justin

 

Coffee Main Overview

We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first bag of coffee. No questions asked, and no need to return anything.

If it is NOT your first order with us:

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

Merch and Coffee Overview

Every Dripessa product is made to order just for you. Apparel and accessories are printed after you order, and coffee is roasted and packed fresh. Because of this, we do not accept returns or exchanges for change of mind, wrong size, or wrong color.

If something arrives damaged, defective, misprinted, or wrong, we'll make it right with a free replacement or a refund. You never need to send the item back.

What's covered

You get a free replacement or a refund if your order arrives with any of these problems, as long as you report it within 14 days of delivery:

• Damaged in transit: torn, crushed, or broken packaging that damaged the product.
• Manufacturing or print defect: misprint, faded or peeling print, holes, or bad stitching.
• Wrong item: a different product, design, size, or color than you ordered, or the wrong coffee grind or label.
• Missing item: an item from your order did not arrive in the package.

Print placement can vary by up to 0.5 inch (about 1.3 cm). Variation within that range is normal and is not a defect.

What's not covered

We can't offer a refund, replacement, or exchange for:

• Ordering the wrong size or color. Please check the size chart before you order.
• Change of mind or no longer wanting the item.
• Coffee taste preference, or coffee that has been opened and used without a quality problem.
• Small differences in color between your screen and the real product.
• Damage from washing, drying, or wear that doesn't follow the care instructions.
• Problems reported more than 14 days after delivery.
• Orders shipped to a wrong or incomplete address entered at checkout (see Lost or undelivered orders).

How to request a replacement or refund

Email us at cleo@dripessa.com within 14 days of delivery with:

1. Your order number.
2. A short description of the problem.
3. A clear photo of the problem, plus the shipping label if the package was damaged.
4. If several items have the same problem, one photo or video showing all of them together.

Don't send the item back. We don't need it returned, and we can't resell returned items.

Questions? Ask Cleo on our website

Cleo, our chat assistant, is in the chat bubble at the bottom-right of every page on dripessa.com. She can:

• Explain this policy and what's covered.
• Check the status and tracking of your order (just give her your order number and the email you ordered with).
• Tell you exactly what to send so your claim goes quickly.

Cleo can't approve or issue refunds or replacements herself. Every claim is reviewed personally by our team, so please send it by email to cleo@dripessa.com as described above.

How we resolve it

We reply within 1 business days. Once we approve your claim, you choose:

• Free replacement: we remake the item and ship it at no cost to you. We'll send you the new tracking number.
• Refund: we refund the affected item to your original payment method. Your bank may take 5–10 business days to show it.

If the exact item is out of stock, we'll offer a similar item or a refund.

Lost or undelivered orders

• Not arrived yet: if your order hasn't arrived within 30 days of shipping (45 days for international orders), email us within 5 days after that. We'll investigate with the carrier and send a replacement or a refund.
• Marked delivered but not received: first check with neighbors, your building's mailroom, and your local post office, since packages are sometimes held for pickup. Then contact us within 5 days of the delivery date and we'll open a claim with the carrier. We'll decide case by case whether to replace the order.
• Wrong or incomplete address: please check your address at checkout. If an order is undeliverable because of an address error, we can reship it once the package comes back or a new one is made, but you pay for the new item's production and shipping.

Cancellations and changes

Production starts quickly, so email us at cleo@dripessa.com within 1 hours of ordering to cancel or change your size, color, or address. We'll do our best, but once your order is in production we can't cancel or change it.

Contact us

Email cleo@dripessa.com with your order number, and include photos for any damage or defect claim. For quick questions, chat with Cleo using the bubble on any page of our website.